The telecommunication sector is undergoing the greatest upheaval it has seen since the industry was first founded. The many reasons include the fact that the market is already satiated, which results in extreme competition, increasing convergence of services and networks, as well as rapid price decline for almost all services.
In light of these market conditions, m3 management consulting works closely with its clients to address ways to improve the following environments
- CRM
- Customer Care
- BSS (Business Support System) und NGOSS (Next Generation Operating Support System).
These cover the enhanced use of end customer information in CRM and customer care environments and the improved processing of event-driven and behaviour-based end customer information in BSS. m3 management consulting also supports service providers in aligning their services with end-customer NGOSS service assurance and fulfilment processes and the detailed visualisation thereof. To minimize complexity, it is also important to coordinate the interaction between CRM, BSS and NGOSS, and m3 management consulting focuses on this aspect as well.
This service portfolio not only allows us to support service providers in improving the customer experience, but optimizes the IT cost items as well.
In addition to business process engineering, m3 management consulting support telecommunications companies take advantage of profitable
- growth opportunities
The development of innovative, convergent telecommunication and IT services for business clients is a particular strength of m3 management consulting. Such developments are done in close collaboration with our clients in order to ensure that the services are perfectly tailored to our customers.
Our ability to combine both telecommunication and IT know-how and our deep understanding of industry-specific business processes sets us apart from the competition.
Your contact partners
Stefan Koch
Tel.: +49 89 1392850-0
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Roland Sobeck
Tel.: +49 89 1392850-0
Send e-mail