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German Top 3 utility company
Cost Reduction and Increased Customer Loyalty through Active Claim Management

German Top 3 utility company
Cost Reduction and Increased Customer Loyalty through Active Claim Management

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Challenge

Partially aggressive customer communications to reduce defaults on payment, angry customers were the outcome
Insufficient process automation across many organizational divisions, interface and tool breaks
Mainly use of rudimentary and insufficient tools
Inefficient customer communications for delayed payments, not considering the success probabilities
Expensive mass communications

m3 Consulting Services

Customer Advantages

More references to Organizational & Operational Excellence

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Get in touch

Flipper - Michael Martenka (EN)

Michael Martenka

Senior Manager

Senior Manager with long-term experience in realizing and managing strategy projects in the utilities industry. Areas of expertise include the gas industry, implementing of regulation requirements, procurement and sales

Flipper - Alexander Littwin (EN)

Alexander Littwin

Partner

Partner with long-term consulting and industry experience in the utilities industry, specializing in smart metering, smart grid, digitalization and reorganization

Contact

m3 management consulting GmbH
Robert-Bürkle-Straße 1
85737 Ismaning

+49 89 1392850-0
+49 89 1392850-13

info@m3maco.com

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m3 management consulting GmbH is part of msg, an independent international group of companies with autonomous regional companies and subsidiaries and over 7,500 employees.

The msg group is active in over 25 countries in the banking, insurance, automotive, food, life science & healthcare, public sector, telecommunications, travel & logistics and utilities sectors.