German Top 3 utility company
Cost Reduction and Increased Customer Loyalty through Active Claim Management

German Top 3 utility company
Cost Reduction and Increased Customer Loyalty through Active Claim Management

  1. Home
  2. Reference
  3. Cost Reduction and Increased Customer Loyalty through Active Claim Management

Back to references

Challenge

  • Partially aggressive customer communications to reduce defaults on payment, angry customers were the outcome
  • Insufficient process automation across many organizational divisions, interface and tool breaks
  • Mainly use of rudimentary and insufficient tools
  • Inefficient customer communications for delayed payments, not considering the success probabilities
  • Expensive mass communications

 

m3 Consulting Services
Customer Advantages

More references to Organizational & Operational Excellence

View all references

Get in touch

Flipper - Michael Martenka (EN)

Michael Martenka

Senior Manager

Senior Manager with long-term experience in realizing and managing strategy projects in the utilities industry. Areas of expertise include the gas industry, implementing of regulation requirements, procurement and sales

Flipper - Alexander Littwin (EN)

Alexander Littwin

Partner

Partner with long-term consulting and industry experience in the utilities industry, specializing in smart metering, smart grid, digitalization and reorganization